Delivery & Installation

[drewb612]

I have spent multiple hours on the phone with customer support, been hung up on, and had the wrong COI sent to me at least 5 times. I have clearly explained what information I need on the COI and I have provided a sample multiple times. I continue to get an incorrect COI. I am at the point where I am basically ready to cancel my order and never purchase an applicance again from BBY. Is there ANYONE here who can help me get this solved. This is not complicated.

[AaronG-BBY Social Media Specialist]

Hello, drewb612,

Welcome to our forums! Getting a custom COI shouldn't be difficult, so I can understand your frustration.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number
• Other COI information.

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

[drewb612]

I have replied as you have requested. Would greatly appreciate a quick resolution to this.

[drewb612]

I need another association to assist me here with this. As Aaron is out of town and the COI I just received from you guys is once again, for the 7th time, not filled out as it needs to be.

[drewb612]

This issue is still unresolved. Is there even one person here that is capable of getting me a COI that matches my sample? This is insane.

[drewb612]

You are all useless. Order has been cancelled. Will never buy another appliance from you guys again.