Delivery & Installation

[sjpark1]

The delivery team left a dent on my new refrigerator’s middle shelf door while installing. I was told that the door where dent was made would be replaced. I contacted customer service and they scheduled for a repair.

When repairman came out, he said he was sent to install the refrigerator, not for replacement of door. He also said there would be someone contacting me to remedy the issue. That was last Thursday and no one has contacted me.

[Deysha-BBY Social Media Specialist]

Hello, sjpark1,

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us about your delivery experience and choosing us for your appliance purchase. Getting new appliances is really exciting, and it saddens me to learn this is not what you've experienced this far. We try to pride ourselves in ensuring we provide great customer service, whether in store, or on the phones. I'd be reaching out to someone as well if this were happening to me. I'm here to help where I can.

First, I am going to need some more details from you. Please send me a private message with the Customer Service PIN off your receipt, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.

Kind regards,