08-09-2021 04:01 PM - last edited on 08-12-2021 08:10 AM by John-BBY
I am a BestBuy customer, who was happy to get the Total Tech support as soon as I heard. I was a happy customer until this incident happened.
I ordered a refrigerator for my rental home. As part of the Refrigerators service, I have requested the Haul away service to move the old refrigerator to the garage. Website has only one line item for the Haul away service and move to another room service.
The gentleman who delivered the Refrigerator on July 21 took my old refrigerator ever after my tenant said that needs to stay. He answered, The order has haul away service and he is supposed to take them.
Now, I am frustrated with Bestbuy and its support. I am tired of reaching to them and lost my new refrigerator as well.
Losing the Refrigerator is not the issue, The pain of being in line for customer support each time and then reaching to an agent takes up to an hour every time. After doing all these 5 consecutive times, I wasn't able to resolve the issue.
I am not sure whom to reach out to fix this. Any help would be appreciated!
08-10-2021 12:48 PM
Thank you for joining our community here on the Best Buy Forums. As we strive to provide expert service, I am sorry to hear that your recent refrigerator order did not go as smoothly as possible. I am happy to look into this further!
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.
|Jenni|Social Media Specialist | Best Buy® Corporate|
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08-18-2021 09:03 AM
I am yet to get a response after providing all the details. Please let me know how could BB can fix this.