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New Member
Posts: 2
Registered: ‎08-09-2021

Delivry Mishandles and No Proper response by Customer service

[ Edited ]


I am a BestBuy customer, who was happy to get the Total Tech support as soon as I heard. I was a happy customer until this incident happened.


What Happened?

I ordered a refrigerator for my rental home. As part of the Refrigerators service, I have requested the Haul away service to move the old refrigerator to the garage. Website has only one line item for the Haul away service and move to another room service. 


The gentleman who delivered the Refrigerator on July 21 took my old refrigerator ever after my tenant said that needs to stay. He answered, The order has haul away service and he is supposed to take them. 


Mistake #1

  • I called Bestbuy through their chat on July 21st explaining the issue. They told me the old refrigerator will be returned on July 24th. I got a text message confirming that. I was waiting at my home and I just got a call from a number saying that he can't deliver the refrigerator because of some miscommunication and hung up the phone.

Mistake #2

  • I again called customer support on July 24th. They asked me to go to the Store and raise that as a complaint. I told them, My rental property is 70 miles away and I can't go. The support agent asked me to go to any store and reach the geek squad and they will help it. I went to Bestbuy near my home, unfortunately, the store manager said, He can't help. I am back to the starting point.

Mistake #3

  • I called the support again on July 26th. That support agent got all the details and put me on hold for 20 minutes and then gave me case #{removed per forum guidelines} and asked me to wait for 48 hours to resolve the issue and somebody will be in touch with me. I waited 3 days, No one called me.

Mistake #4

  • I called again on Aug 2 and explained my frustration to the agent. I asked, I want to talk to a manager and the manager spoke with me giving me Case #{removed per forum guidelines} and promised me Bestbuy will take care of it and said I will get a call. Again waited 3 days no call.

Mistake #5 

  • I called again on Aug 5th, It went similarly and the new agent did give me a case #{removed per forum guidelines} and a phone number to reach out to another company to file a claim. No one was lifting that phone #.

Now, I am frustrated with Bestbuy and its support. I am tired of reaching to them and lost my new refrigerator as well. 

Losing the Refrigerator is not the issue, The pain of being in line for customer support each time and then reaching to an agent takes up to an hour every time. After doing all these 5 consecutive times, I wasn't able to resolve the issue.


I am not sure whom to reach out to fix this. Any help would be appreciated!



Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Delivry Mishandles and No Proper response by Customer service

Hello, arunnura!


Thank you for joining our community here on the Best Buy Forums. As we strive to provide expert service, I am sorry to hear that your recent refrigerator order did not go as smoothly as possible. I am happy to look into this further!


To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 



Jenni|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-09-2021

Re: Delivry Mishandles and No Proper response by Customer service

I am yet to get a response after providing all the details. Please let me know how could BB can fix this.