11-29-2020 07:04 PM
I called today because the tv I had purchased had not been delivery. I was on hold for 40 mins while customer service called the driver over and over again because they would not answer. Then I was hung up on. Called back later and I was informed that they have nothing available for another 12 days. I asked to speak with someone hirer up. After being on hold for another 25 min to be told that they weren't answering that nothing can be done. I am so frustrated with how everything was handled.
12-04-2020 09:44 AM
Thanks for connecting with us here on the Best Buy Forums. I am sorry to hear that you TV was unable to be delivered when originally anticipated and that you were unable to get the assistance that you were looking for over the phone. Since reaching out, has the TV arrived? If not, I am happy to look into this further.