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Posts: 1
Registered: ‎07-23-2022

Delivery

I purchased a washer and dryer in June. Scheduled a delivery and set up for June 19 no sho no call. Called to reschedule for July 12 delivered washer and dryer parts missing so could not install. Went down to store spoke with manager got all stuff needed. Appointments scheduled for July 16,18,19 and 22 all no calls no show. Now looking at 7th appointment wonder how it’s going to go. This is pretty sad for a company that prides itself on customer service. Extremely Upset Customer
Posts: 62
Topics: 1
Kudos: 11
Solutions: 0
Registered: ‎11-03-2020

Re: Delivery

Hello,

 

Welcome to the Best Buy Forums!

 

We appreciate you reaching out regarding an installation that still hasn't been completed. First off, I sincerely apologize that no one has showed up to these scheduled dates. I understand how frustrating that is and I would feel the exact same way. I would love to assist and see what's possible regarding this. Can you please send over a private message with your full name, phone number, email address and order number? You can click on "Private Message" next to my signature below. Thank you and I hope to hear from you very soon.

 

Kind regards,

 

Alex|Social Media Specialist | Best Buy® Corporate
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