Delivery & Installation

[FatimaS]

Best Buy 
REGARDING THE DELIVERY PROCESS:
On 11/24/18 I bought a refrigerator. First attempt delivery was Sunday 12/2/18 7:00 am to 9:00 am: delivery fail, the delivery team decided not to take it even to the second floor. We knew that Best Buy doesn’t deliver to the 4th floor so we were ready. We had arrangements with extra people and hand truck, but they left without saying anything, called everywhere with out any luck decided to go to the store, they apologized saying that they don’t have control over the ware house so we rescheduled another delivery. Second attempt Sunday 12/09/18 7:00 tp 9:00 am. Delivery team was willing to take the refrigerator to the 4th floor and failed because the refrigerator came damaged. Went back to the store reschedule for the 3rd time. Third attempt fail: delivery team was not willing to take it upstairs, we weren’t prepared to take it upstairs ourselves and the delivery team left; went back to the store to cancel my order. This has been the worst experience I have had with Best Buy and will not recommend anyone that is buying big appliances for delivery. I will reposted this in all social media.

Thank you,

Fatima

[AndrewB-BBY Social Media Specialist]

Hello Fatima,

Thank you for visiting us here on our Forum and letting us know about this order. We work hard to make appliance orders quick and easy so you start using your new products, I can certainly understand your frustration to schedule so many appointments and be unable to get your refrigerator. You mentioned that the decision was made to cancel this order, is that correct? I appreciate you providing your feedback about this order, is there anything we can assist you with at this time? Please let us know, we're happy to help.

Regards,