05-24-2019 03:19 PM
05-28-2019 03:18 PM
Welcome to our Best Buy forums community!
I do apologize for the delay in response. Since posting, has this issue been resolved for you? If not, would you mind sending me a private message with your full name, email address, and phone number? This is so I can locate and verify your order. You can do this by clicking on the "Private Message" button, next to my signature.
I look forward to hearing from you soon!