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Posts: 1
Registered: ‎01-23-2019

Claim Open and Being Ignored

[ Edited ]

All my emails to {removed per forum guidelines} are being ignored.  I have a claim for damage from a botched washer installation - {removed per forum guidelines}.  What is going on???

Posts: 18,173
Topics: 2,984
Kudos: 662
Solutions: 492
Registered: ‎09-29-2008

Re: Delivery problems

Hello, everyone,


Thank you reaching out us here to the forum, especially as we realize you’ve been patiently waiting for some time for assistance regarding your delivery or installation appointment. We’re sure you’re all rather excited to use your new appliances and binge-watch Netflix on your televisions, so we apologize for any inconvenience this delay in our response may have caused.


While we know things may already be squared away, we don’t want to leave anyone behind. If you haven’t already received assistance by reaching out to us via another communication method, please provide us your name, email, phone number, address, service order (if on hand) and a summary of the problem by logging into the forum and locating any moderator's profile with a "-BBY" after their name. Please click on the user name and then on "Send this user a private message" on the right side of the profile page.


We look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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