01-03-2019 08:29 PM
Solved! Go to Solution.
01-02-2019 05:19 PM
We purchased a range from Best Buy in November 2018. It had a error code on it so they delivered a new one. The guy that delivered it was removing the back of the range where the cord is with a screw driver (while the range was still plugged into the 220 outlet!) He arched the wire and we have never had power since then. I have left soooo many messages with Sedgwick and no one has returned my call. We went through the holidays without a stove/oven and STILL have no remedy! Normally we love dealing with Best Buy, but ever since this experience of spending $700 on something that is NOT even usable and getting no help from Best Buy OR their insurance claims company, I will NEVER buy another applicance from Best Buy! We are now in January 2019 and still no applicance to cook dinners!
01-02-2019 10:43 PM
We purchased brand new LG refrigerator in early November at the Bestbuy Grand Parkway. However, we noticed a very weird sound coming from the refrigerator, so we requested for exchange. They scheduled to deliver a new one in a month later because of back order from thanksgiving sale (we understand).
The first delivery: the delivery guy made a huge dent (nearby compressor) on the back of the refrigerator when they unloaded the new refrigerator. We refused to accept the damaged one and asked for a new one. He said someone will contact me for scheduling. We waited for a callback, but no one called us for about a week. So, I called them and explained to them what happened. They said, my order was still in transition so I had to wait. The sale person at the Grand Parkway promised me to follow up with my case, but nobody reached out to me. I needed to follow up myself to reschedule a new delivery.
The second delivery: a week later, the delivery guy came but damaged the same area where the compressor is located. I wonder whether they picked up the same refrigerator we were delivered at the second time. So, I refused to accepted it. Again, nobody followed up with my case, so I had to call them to reschedule a new delivery.
The third delivery: today was a day for the third delivery, but the refrigerator they brought in was damaged for whatever reasons. The sealing at the door was ripped off, so we refused to accepted it.
It has been almost two months since we made a payment in November. BUT, we still didn't have the one that we wanted to use. Every time delivery guy called me for delivery, we took all the stuff out of the refrigerator and put them back in when they took the damaged refrigerators. Tomorrow, I needed to call them back again to reschedule (at least they called me after they took). This will be my fourth delivery. I am so frustrated with how they handled my situation!!. I am starting to wonder if I can get the one we wanted!!!
01-03-2019 10:27 AM
01-03-2019
05:12 PM
- last edited on
01-03-2019
06:25 PM
by
Derek-BBY
Mike Mikan (Int CEO)
Best Buy Corporate Headquarters
3 January 2019
SUBJECT: 7 HOURS TO BUY A TV.
This letter explains my frustration with purchasing a TV, Installation, Service Plan and Bracket. Although the order was eventually placed, ({removed per forum guidelines}), it was not without much frustration.
December 27th. I went online to place this order, and the system would not take my best buy credit card. I called the 800 237-8289, and spoke with a representative who attempted to place the order, and told me ‘there was something wrong with my card’, and he gave me the bank #, which I called. I found out I had to re-raise my credit limit, which was done.
After getting back on the phone with the representative, he placed the order, gave me a confirmation #, (not the current one), and told me four things. (1) My delivery would be at noon on 1/5/19. (2) I would receive confirmation emails, but it might take an hour or so. (3) The order was approved, and (4) I would receive the bracket the next day, Dec 28th.
This entire process took about 90 minutes. I had the time I wanted, the equipment I wanted, and I was overall, happy.
On Jan 2nd 2019 I became concerned, and called the 800#.
At that time I discovered my order from 12/27/18 had been cancelled immediately after I got off the phone. The TV I wanted was no longer in stock! I still had received no emails, phone calls or ANYTHING about the status of the order, good or bad.
For 4 and a half hours I was passed to no fewer than 15 different people. The line went dead 6 times during conversations or transfers and I had to call in again and again to figure out what had happened.
I even called the Shakopee store, and was transferred to the Eagan store (they apparently had the TV there), and for five minutes the phone at the Eagan store rang, and no one picked up (this was about 6.30 pm 1/2/19) When I called the Shakopee store back, the phone rang for several minutes and was never answered.
I the 800# several times, and repeatedly was disconnected in the middle of conversations, or lost when transferred. Several people did not speak English very well, and when I asked for a supervisor or a more proficient representative I was transferred into oblivion or simply disconnected.
At about 7.10 PM I did find someone who could put my order through. At 8pm the order was completed. I was again promised ‘confirmation emails’. As of now 6pm, 1/3/19 there has been no communication from Best Buy.
I spent from 3.30 in the afternoon until 8pm on the phone trying to buy a TV. The website said ‘call the bank’ calling the bank ‘there was no problem with the order.’
While some of the people were earnest in their desire to help, the constant disconnections and being transferred was not only disheartening, but also maddening. I lost count of how many times I had to start all over with the issue, only to be transferred and have to start all over again, only to have the call drop.
Next time, I’ll take the train.
Phillip {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
01-04-2019 12:28 PM
01-04-2019 01:00 PM
01-04-2019 01:02 PM
01-04-2019
01:28 PM
- last edited on
01-04-2019
01:43 PM
by
Bill-BBY
I DIDN'T RECEIVE MY ORDERED(WASHER) ITERM,SINCE 12-25-2018 BOUGHT ONLINE. AFTER 2 APPOINTMENTS (01-02 & 01-04-2019 7AM--1PM) I STIILL AM WAITING FOR THEM.
{removed per forum guidelines}
MIKE
01-04-2019 07:01 PM
My wall oven went out on Christmas Eve. I purchased a new one from Best Buy on December 26th as it had the earliest stated delivery date and it is an oven-- I need it to feed my family! It was to be delivered on January 2 and installed on January 3. I have now been on the phone with Best Buy corporate, Best Buy local, and Geek Squad SEVENTEEN TIMES trying to get my oven and get it installed!!! The installers showed up-- no oven-- Best Buy told them that my oven was delivered and installed already which it obviously wasn't. They left and it took many calls to figure out that my oven was indeed in my local store. After HOURS on hold (including sitting in my cold car outside of a restaurant for a work dinner while my husband entertained my boss until I could come in (fear of hanging up and having to start all over at that point made me wait) I was told the oven needed for some stupid reason to be returned and then repurchased in order to try to schedule delivery. I did so immediately to get things moving as quickly as possible. I was then told that delivery would be a full week later because they only deliver once a week--I live 2 miles from the store!! I then asked if I could pick it up myself and they schedule installation ASAP since the oven would be waiting and I was told yes. WE picked up the oven that barely fit in my car, found neighbors to help us get it inside and now no one will return my calls/emails to get my new installation date. It has been EXPEDITED but still no new information. The case manager has not replied to two emails and three phone calls today for information even though she told me to reach out today. The only reason I purchased from Best Buy was they had the earliest promised delivery date and this is an important appliance!!! I am beyond disappointed and frustrated with this terrible experience!