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Posts: 1
Registered: ‎01-09-2023

Delivery of item purchased on Oct 16, 2022

[ Edited ]

I purchased a complete kitchen appliance set on Oct 16, 2022. I was not told that there were any issues with stock levels and was given a delivery date for all 4 items. The stove, microwave and dishwasher were scheduled for Oct 31 with the refigerator being delivered on Nov 28. On Nov 25 I was notified that my refigerator was not available and would not be available until Jan 9, 2023. On Jan 6 I was notified that again my refigerator would not be available and my new date was Feb 20. You have had your money since Oct 16 and I have been paying interest on that money since that time. When I tried to contact your Appliance Resolution Center I was told that I had two choices, wait for my item or get a refund and buy something that I did want. THIS IS TOTALLY UNACCEPTABLE! If I had been told upfront that the refigerator that I wanted was not available then it would be on me if I decided to go ahead with the order. I was not told that and now 3 months after I ordered what I wanted I am now being told too bad, too sad. Is this the way that Best Buy wants to be remembered? Would you be satisified with the current status of this order?



Harris {removed per forum guidelines}

Posts: 116
Topics: 1
Kudos: 10
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Registered: ‎11-24-2021

Re: Delivery of item purchased on Oct 16, 2022

Hello, kojack77,


Welcome to our online community!


Thanks for reaching out to us here on our Community Forums.  Although, I do wish it were under different circumstances.  As someone with a very busy schedule, I can understand the importance of having a delivery arrive on time.  It's unfortunate that you've had a negative experience with us, as we always strive for the best. I would be more than happy to look into this for you and see what options may be available.  To begin, please click the blue button next to my signature and send me your full name, email address, and phone number, and order number.



Lisa|Social Media Specialist | Best Buy® Corporate
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