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Registered: ‎10-22-2021

Delivery of Built-in Refrigerator - Delayed for 12 months ?

[ Edited ]


I would like to share my bad experience with respect to order of a build-in refregerator in this forum..


My original order was placed Order {removed per forum guidelines} on Nov 22, 2020

One of the Item ordered: KitchenAid - 29.5 Cu. Ft. Side-by-Side Built-In Refrigerator 

Best buy kept deferring my delivery until Sep 2021 !! 


After a long discussion, the customer representative recommended to me to find an alternative and convinced me to reorder a replacement item on Sep 2, 2021( Order # {removed per forum guidelines}). Even this item isn't expected to be delivered till Dec 23, 2021.  


Not sure, what's going on here !! Looking for thoughts on how to expedite the delivery of my item.





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Re: Delivery of Built-in Refrigerator - Delayed for 12 months ?

Everyone is buying applicances right now. The bad news is that there may be a shortage of inventory as news reports show there is a backup of goods on boat docs and etc. At least in my area where I live (California)


The best thing to do at this point is to see if they can escalate and deliver sooner. This may not be possible though

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Re: Delivery of Built-in Refrigerator - Delayed for 12 months ?

Hello, rmuthuku, and welcome to our online community!


Thank you for posting on our forum for support. Purchasing a refrigerator is a big deal, and I understand how important it is to have this appliance in your home. I hate to hear about the delays you've seen to your original and new order. I know this is not ideal, and I'd like the chance to look into this further and see if there's anything I can do to assist.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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