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Posts: 1
Registered: ‎07-03-2020

Delivery not arrived 2x!!!!



we had several appliances scheduled to be delivered on June 26th from 12-6pm.  We waited until 8pm, no phone calls, no msg, nothing... appliances didn't come.  We called customer service that day to reschedule and followed up a few days later to ensure everything looked good.  Everyone told us it was in the systems and looked normal.  We were rescheduled for today.... Waited today and once again no phone call, no msg, no delivery...Can someone please assist?

Posts: 2,662
Topics: 108
Kudos: 109
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Registered: ‎10-19-2017

Re: Delivery not arrived 2x!!!!

Hi, KaotikCerenity,


Thanks for posting, though I’m disappointed to hear that your appliance delivery hasn’t gone the way we would expect. Having an unexpected delay, particularly if that isn’t communicated, is not the experience we want for any of our customers. It’s hard to say what may be happening, so I’d love to take a closer look at your order and situation to see what I can do to help going forward.


To get started, I’ll need more information from you. Please send me a private message with your full name, phone number, email address, and order number. When logged into the forum from a PC, you should see the blue “Private Message” button next to my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
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