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Posts: 1
Registered: ‎12-02-2020

Delivery never came!

I ordered a tv on November 28th it gave me the option for the delivery date and asked for a time window which I picked 7am-1pm ... the day I picked for delivery was dec 2nd.. I received an email saying they were on their way and will be here around 940am.. the time comes and goes I understand traffic can happen or something makes you behind so I wasn't too worried but still waiting on it .. so 1:30 comes I go online to see if I can track my order and nothing showed up so I had to call customer service they looked it up and said that it wasnt delivered to them so I had to reschedule and neeed to be there when they drop it off ... I am very unhappy I cleared out my whole morning for them on my day off they never gave me a call or email . I just don't understand how I received and email saying they were on the way but weren't. Now I had to reschedule for a week later which  isn't ok! I would of just order from somewhere else that would of had it here when I needed it. So now next week I have to clear my schedule again to wait for them. Very bad communication will never order anything from them again !!!

Posts: 275
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Delivery never came!

Hello, StacyL!


Thank you for joining our community here on the Best Buy Forums. Getting a new TV should be exciting, and I am sorry to hear that yours did not arrive when originally expected. I am happy to look into this further!


To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button under my signature. 



Jenni|Social Media Specialist | Best Buy® Corporate
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