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New Member
Posts: 4
Registered: ‎08-31-2019

Delivery late - on hold for 1 hour 51 minutes and counting

How do I find out if and when my delivery is coming. It’s already an hour after the close of the original delivery window and I’ve been on hold for almost 2 hours!
Posts: 3,093
Topics: 23
Kudos: 314
Solutions: 182
Registered: ‎11-29-2016

Re: Delivery late - on hold for 1 hour 51 minutes and counting

Welcome to our forums, Abucy,

 

Regardless of the item, we’re hopeful our customers will have a positive experience with their order delivery, so it’s disappointing to hear we missed your original delivery window. 

 

If you’re still having trouble with your order delivery, we’ll be happy to look into the order further, and offer any additional assistance we can.  For us to look into this order, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your BestBuy.com order number, or the “Customer Service PIN” located at the bottom of your receipt

 

This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-31-2019

Re: Delivery late - on hold for 1 hour 51 minutes and counting

I am canceling the order and have found a new washing machine to order. As it turns out, the delivery person saw an additional delivery date on the order (because it was originally back ordered) called me once from a number with no caller id, didn’t leave a message and just decided not to show up. It took a total of THREE hours on hold to find this out. I would rather wash my clothes by hand than ever but anything that has to be delivered from Best Buy.
Posts: 3,093
Topics: 23
Kudos: 314
Solutions: 182
Registered: ‎11-29-2016

Re: Delivery late - on hold for 1 hour 51 minutes and counting

Thank you for following up, Abucy,

 

While I’m thankful you’ve since been able to find your appliance elsewhere, I’m sorry to hear we were unable to deliver on your initial order with us.  Although it sounds like this has led you to question your future with Best Buy, I do hope you’ll give us another opportunity to provide you the level of service I know we’re capable of.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-31-2019

Re: Delivery late - on hold for 1 hour 51 minutes and counting

When you have more than 1 singular phone number as the ONLY way to ask a question or get help, let me know. That is so absurd.
New Member
Posts: 4
Registered: ‎08-31-2019

Re: Delivery late - on hold for 1 hour 51 minutes and counting

Update. Best Buy promised I’d get a call from someone and would then be able to cancel the order. Not surprisingly, no one has ever called, I can’t cancel online and the only way to get any help is to call that SAME number. I am never calling that number again. So should I call the Best Buy credit card and cancel my account? Then they would have to cancel my order I suppose.
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Posts: 93
Topics: 2
Kudos: 23
Solutions: 5
Registered: ‎11-23-2018

Re: Delivery late - on hold for 1 hour 51 minutes and counting

Hi, Abucy,

 

Thanks for keeping us in the loop here! I can certainly understand you seeking some support after not receiving a call you were promised. Please give us a call at (800) 304-1259 to speak with a dedicated team that is equipped with all the tools necessary to provide a quicker and easier resolution. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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