08-31-2019 01:58 PM
09-03-2019 12:17 PM
Welcome to our forums, Abucy,
Regardless of the item, we’re hopeful our customers will have a positive experience with their order delivery, so it’s disappointing to hear we missed your original delivery window.
If you’re still having trouble with your order delivery, we’ll be happy to look into the order further, and offer any additional assistance we can. For us to look into this order, I’ll ask that you send me a private message with the following information:
This should be enough information for me to begin my research. To send me this information privately, be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,
09-03-2019 12:23 PM
09-03-2019 01:15 PM
Thank you for following up, Abucy,
While I’m thankful you’ve since been able to find your appliance elsewhere, I’m sorry to hear we were unable to deliver on your initial order with us. Although it sounds like this has led you to question your future with Best Buy, I do hope you’ll give us another opportunity to provide you the level of service I know we’re capable of.
09-08-2019 08:01 AM
09-11-2019 11:40 AM
Thanks for keeping us in the loop here! I can certainly understand you seeking some support after not receiving a call you were promised. Please give us a call at (800) 304-1259 to speak with a dedicated team that is equipped with all the tools necessary to provide a quicker and easier resolution. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week.