Delivery & Installation

[Sdeer]

I am extremely disappointed in Best Buy’s delivery system. I have now wasted my 2nd Saturday waiting for my refrigerator and washer that I purchased to be delivered and have now been asked to wait until next Saturday for delivery. This is ridiculous!! Total run around and no one actually has any authority to actually resolve anything. I will think long and hard before ever buying an appliance from Best Buy again!

[Ruben-BBY Social Media Specialist]

Thank you for joining us here on the Best Buy Forums. I apologize for the delay in your appliance delivery. I know sometime these can be delayed if all the parts have not arrived or are not available on the day of delivery. If you would like I would be glad to look further into this. Please send us a private message using the blue button next to my name. I will need your Full name Phone number and Email address before I can proceed.

Regards   

[Sdeer]

I ended up canceling my order after I realized that the 3rd attempt at delivery would be just that - delivery. They had arranged for delivery 1 Saturday and installation and haul a way the next. There was no reasoning with anyone so I gave up and have ordered the same appliances from someone else. Best Buy was great at refunding my money. No issue there.

[Jenni-BBY Social Media Specialist]

Hey there, Sdeer!

Thanks for reaching out to us here on the Best Buy Forums. We are sorry to hear that your order did not go as smoothly as we strive for. While I understand that the order is now cancelled, it is important to me that our customers are heard. If you would like me to document your experience and feedback here at the Corporate Office, please feel free to send me a private message. You should be able to do this by clicking the blue button near my signature. 

Best,