Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎06-14-2019

Delivery driver ruined our stove and now we are getting no support. No customer service.

Delivery driver turned the oven on and said smoke will be normal and to keep it on for 20 minutes. When we turned it off we realized that he left a can of stainless steel cleaner in our oven.  We had been inhaling these fumes for an hour while trying to air out our home. It also ruined the oven. 

Driver came back out later to take the oven away. Didn’t of course bring our old oven back that they picked up earlier. Now we have no oven and no date or time in mind. 

Best Buy has no urgency to get us a new stove. Absolutely unacceptable that we are being inconvenienced by their error. 

All we are being told is that they can’t get us a new stove because the ruined stove is showing in transit in the system. 

Who cares?!!!! Transact another oven and rush it to our house today immediately.

Figure out your paperwork and systematic problem later. This can be solved right now. Retail is retail. I understand how inventory works.

I also know that anything can be done to make the experience right for your customer. 

This is absolutely unacceptable. We are absolutely disgusted by this horrible experience. 

Ths complaint will not stop here. 

Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Delivery driver ruined our stove and now we are getting no support. No customer service.

Hello Jenschneidey,

 

I see that you also reached out to us via Twitter. I have responded to your DM there.

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!