Delivery & Installation

[fnguyen]

TV and installation purchased December 2.  Scheduled for install December 21.

December 21 (7-10am): now show, no call.  Received notification it's been rescheduled 12/24, (Time taken off of work)

December 24 (7-10am): now show, no call.  Received notification it's been rescheduled 12/30, (Time taken off of work)

December 30 (7-10am): Received msg stating issue with locating a vehicle to accomdate TV, reschedule request by deliver/installer.  (Time taken off of work) 

08:00AM contacted Best Buy Customer service verified delivery/install is in a rescheduled state, but not approved.

Why is the customer having to call and find out what is causing the issue?  If you offer delivery why are you waiting till after the last minute to determine if you have any vehicles that will transport the product?  Can you provide adequate time if you are going to cancel and reschedule (so far 3 days I've taken off)?  How are your going to fix this?

[Rich-BBY Retired: Social Media Specialist]

Hey there, 

Thanks for bringing this to our attention. Not getting a television delivered would be frustrating, and I'd be happy to take a closer look. Would you mind sending me a private message and sharing some additional details with me? Please include your full name, phone number, email address, and your order number. I'm happy to help in any way that I can.