02-15-2021 11:05 AM
Ordered a washer and dryer and having them installed. Supposedly it was supposed to happen between 0700 and 1300 hours today! Just received a call that because the drivers " forgot" to put anti-gel into their diesel fuel and gelled up their trucks they couldn't get them started. Well I have a solution. Rent a truck!!!! Get your deliveries out on time. If I don't have my goods within 72 hours I will be returning them and getting my money back!!! This is outrageous. Take time off work to be home for that six hour window and now there's no telling me when you can be at my home to deliver the goods I purchased as promised!?? Ridiculous way to do business!!!
02-18-2021 03:52 PM
Thanks for reaching out to us. I'm so sorry to hear that your delivery was delayed due to a truck issue, and for any inconvenience as a result of that. We want purchasing new home appliances to be a smooth and efficient experience, and this doesn't sound like the service we strive to provide.
I'd like to document this feedback here at the corporate campus. So that I can do so, please send us a private message with your full name, order number, email, and phone number and I can get started.