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Posts: 1
Registered: ‎10-07-2021

Delivery canceled

I ordered a RE refrigerator mid-September for delivery today. It was confirmed for delivery yesterday. We move the old one out, rearrange furniture for a path, and stayed home for delivery.

Why did they cancel saying the fridge never arrived at the store? Why confirm with us if you are not ready?

Phone support says no suitable alternatives are available and I must wait until 12/29.

Why are you selling products on sale if you do not even have them?

Why should I keep my order? I have no guarantee it will be in stick when the December date rolls around.
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Delivery canceled

Good morning, richss,


Thank you for taking the time to visit our community forums and letting us know about this order. I know it's not easy to set time aside to wait for a delivery appointment so I can understand your disappointment to hear that this delivery would need to be rescheduled. I appreciate you taking the time to provide us your feedback about this experience.


While we do out best to provide accurate estimates, we may encounter delays due to product availability from the manufacturer. Based on your post, it sounds like you've already been able to schedule a new appointment. Is there anything I can do to assist you at this time? Please let me know, I'd be happy to see how I can help! 

AndrewB|Social Media Specialist | Best Buy® Corporate
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