07-05-2020 10:20 PM
07-09-2020 04:15 PM
Hi there, vegi55,
Welcome to our Best Buy forum community!
Although I wish you were connecting with us under happier circumstances, I'm glad that you took the time to bring this to our attention. Getting new appliances is a big deal, and we're honored that you decided to make this purchase with us. That's why it hurts me so much to hear that your shopping experience was not the stress-free delivery and installation we intended.
Our goal is always to provide the best level of support we can, and we know an important part of that is providing proper communication; I'm sorry that wasn't the case with your order. As someone who has stayed home for deliveries, I can imagine how frustrating it would be to have your delivery window pass without anyone showing up or getting in touch with you with updates. That's not how things should have gone!
While we'd love if you could give us another chance to fulfill your order, I can understand why you'd want to cancel at this point. For me to look into our options with your order, can you please send over your full name, phone number, email and order number using the "Private Message" option in my signature below?