12-18-2018 09:33 PM
I received a new refrigerator with dent and scheduled for replacement. When the replacement was delivered, there was another dent on the new refrigerator that was delivered for the replacement. So, I have received a call after a few days for another replacement (third) and scheduled for saturday from 7am to 1pm. On Saturday, I have been waiting for the call from the deliver staff but they never called. I have been waiting for them until 10am and called the customer service and they said the order can't be found. So, I decided to wait for the deliver until around 12pm and I received a call for if the deliver was completed. I was very upset and she found out that the scheduler from the distribution department put someone's delivery order under my order number. She just said I will get a call for rescheduling.
For the third replacement installation was done today on 12/18/18 and I've waited for this since near at the end of November.
However, I found out later afternoon, there was water leaking from the bottom of the regfrigerator. The delivery staff had to remove the dispenser door and couldn't install the water hose completely. Even I connected it myself it was still leaking out from the water hose at the bottom of the refrigerator.
I called the customer care to send someone to repair and scheduled for this Friday. However, again, they put the address wrong and I called them right away to motify and they said since it is a different address, the first available schedule will be this coming Sunday. I spoke with the supervisor and he said couldn't do anything else at this moment and just repeated only first available is this Sunday.
We are talking about the customer service and product that was purchase from Best Buy. And I have been satified at all even from the product because I never got to use it properly due to the circumstances.
It's been going on since November and now it is heading toward the end of the December.
I am looking forward to hearing from you what you could suggest to compensate for this situation.
01-19-2019 02:59 PM
Thank you for reaching out and sharing your experience with us so that we can get better in the future. Three appointments is two too many. Time is too precious to be waiting around for a delivery appointment, only for it not to happen. I realize this is a delayed response, as we are still working on getting through our holiday volume. I would still like to look into what caused the issues for you if you would like. Please send me a private message using the link in my signature below and confirm your full name, phone number, and email address. This will help me to pull up your order and do the necessary research.