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Posts: 1
Registered: ‎01-19-2023

Delivery and Installation Nightmare. Terrible CUSTOMER SERVICE

Hello everyone,


I have had a terrible experience with Best Buy and their Customer Service team, this also includes their managers.  


I ordered a fridge to be installed, it gets delivered but not installed because our valve was broken.  We get the valved fixd and I called the number to get a new scheduled date.  The supervisor who took my call promised two days later.  Well, yesterday when I went to BestBuy to verify the appointment, it was never made.


I called the number again and they promised an escalation for today, instead it is scheduled for 6 days later.  Manager in the store in El Cajon had promised to call me when he worked on the issue, BUT I NEVER got a call back at all.


I am severely disgusted by the lack of customer service and empty promises from Best Buy.  The purchase and scheduling with everything has been horrible with everything your brand represents.  Every time I call Best Buy I get a different answer from someone regarding my issue.  

Posts: 223
Topics: 11
Kudos: 35
Solutions: 18
Registered: ‎11-08-2021

Re: Delivery and Installation Nightmare. Terrible CUSTOMER SERVICE

Hello, Darkasing.


Welcome to the Community Forums! We are happy to have you join us. Although, we certainly wish it were under happier circumstances. As a person who has had to replace several appliances, I understand how important it is to have your installation go accordingly. I also understand how important proper communication is. I would be happy to take a look.


I do see that you have already reached out with a Private Message, so I shall be heading over there to continue our conversation. Please be sure to keep an eye out for my response.




April|Social Media Specialist | Best Buy® Corporate
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