Delivery & Installation

[Darkasing]

Hello everyone,

I have had a terrible experience with Best Buy and their Customer Service team, this also includes their managers.  

I ordered a fridge to be installed, it gets delivered but not installed because our valve was broken.  We get the valved fixd and I called the number to get a new scheduled date.  The supervisor who took my call promised two days later.  Well, yesterday when I went to BestBuy to verify the appointment, it was never made.

I called the number again and they promised an escalation for today, instead it is scheduled for 6 days later.  Manager in the store in El Cajon had promised to call me when he worked on the issue, BUT I NEVER got a call back at all.

I am severely disgusted by the lack of customer service and empty promises from Best Buy.  The purchase and scheduling with everything has been horrible with everything your brand represents.  Every time I call Best Buy I get a different answer from someone regarding my issue.  

[April-BBY Social Media Specialist]

Hello, Darkasing.

Welcome to the Community Forums! We are happy to have you join us. Although, we certainly wish it were under happier circumstances. As a person who has had to replace several appliances, I understand how important it is to have your installation go accordingly. I also understand how important proper communication is. I would be happy to take a look.

I do see that you have already reached out with a Private Message, so I shall be heading over there to continue our conversation. Please be sure to keep an eye out for my response.

Regards,