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New Member
Posts: 3
Registered: ‎05-21-2019

Delivery an hour late and no phone call

My delivery time was 8am - 12pm.  I was told there would be an email or text the night before with more specifics (narrowing down the time based on the actual schedule) but none came. In the morning a text notified me delivery would be between 8 and 11am.  At 10am I was getting nervous so I called bestbuy/geek squad and they called the delivery.  Scheduled for 11:30.  By 12pm no one came.  I called again.  They said there was a mix up but they will deliver at 1pm.  At 1pm the driver of the truck called and said 1:30.

 

The actual servicemen were quick and polite.  However, the schedule was unacceptable.  Not only were they an hour and a half outside my four hour delivery window, but there was no call to let me know what was happening.  The only way this got solved was that I called. I will not be able to recommend best buy services in the future.

Posts: 3,229
Topics: 25
Kudos: 340
Solutions: 192
Registered: ‎11-29-2016

Re: Delivery an hour late and no phone call

Good morning, rjapril16,

 

I appreciate you taking the time to join our Support Forums to share your feedback with us.  Whenever our customers choose us for their delivery needs, we’re hopeful the experience they have will be a positive one.  Having to wait any longer than the delivery window we provide our customers can be an aggravating experience, and I apologize for the frustration this delay has undoubtedly caused.

 

We can’t hope to improve the level of service we’re able to provide our customers without feedback like yours, and I’m thankful you’ve taken the time to call our attention to your delivery.  While it sounds like this experience has led you to question your future with Best Buy, I do hope you’ll consider shopping with us again for your future technology needs.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-21-2019

Re: Delivery an hour late and no phone call

Hi Sean,

Is this the best that the company can do?  You fell very short of the delivery arrangement after I paid $600 for my equipment.  The least you can do is refund the $50 installation fee.

 

Posts: 3,229
Topics: 25
Kudos: 340
Solutions: 192
Registered: ‎11-29-2016

Re: Delivery an hour late and no phone call

Welcome back, rjapril16,

 

While we’ll be unable to offer you a refund of your installation fee, I would like to review your order further, to offer any additional assistance I can.  For me to locate your order, I’ll ask that you send me a private message with your full name, phone number, and email address, using the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-21-2019

Re: Delivery an hour late and no phone call

Hi Sean,

Please confirm that you received my private message with the requested information.  When submitted, the message came up with a red flag so i'm not sure if it was received.

Thank you.

Posts: 330
Topics: 22
Kudos: 133
Solutions: 12
Registered: ‎10-03-2017

Re: Delivery an hour late and no phone call

Hi, rjapril16,

 

Sean is away from his desk at the moment, but I will be sure to forward this over to him. I took a look, and it doesn't appear that we had received this message from you. Would you mind trying again? 

 

Thanks so much,

Cameron|Social Media Specialist | Best Buy® Corporate
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