Delivery & Installation

[jk6]

The truck broke down, conveniently 5 minutes before the end of the 6 pm shift?  Customer service tells me they can't reschedule for 24 hours?  Then they hang up on me after 40 minutes of waiting to speak to a supervisor!

Now I have to reschedule one week out - for a stove!  How do I cook for my children?  This was an emergency purchase; I didn't shell out hundreds of dollars for fun.  My stove should have been the first delivery on the next morning's truck.

Customer service was not only unhelpful and rude, but they made it sound like I cancelled the delivery, that the fault was mine the truck broke down.  Now I have to shell out extra money to rent a truck to pick up the stove myself on Sunday or wait for a week.

I will never, ever buy from Best Buy again.

[AndrewB-BBY Social Media Specialist]

Hello, jk6,

Thank you for taking the time to visit our community forums. Having had major appliances stop working in the past, I know how big of an impact it has on daily life. I know if I were in your shoes I would want this delivery to completed as quickly as possible and I appreciate you providing your feedback about this experience.

In the event a delivery appointment needs to be rescheduled, our agents will generally find the next available appointment. While I understand waiting till next week isn't ideal, it's unlikely we would be able locate an earlier appointment. Is there anything I can do to assist you at this time? Please let me know, I would be glad to see how I can help.