Delivery & Installation

[Lordnardo20]

I have an issue with a washer/dryer delivery that was supposed to take place yesterday, 9/30. I took the day off from work for the 7am - 1pm delivery window. By 2:00, when no one had arrived, I finally called and was told they were not coming.

It is beyond ridiculous that I didn't even get a phone call, or at least an email. 

I lost my entire basement in the hurricane, and have been without a W/D for a month now. I chose Best Buy because you promised me a delivery date. I had other options, and would have gone with one of them if I had known this would happen. Now my clothes are at a local Wash and Fold laundromat.

I could understand if there was a shipping delay and that was the only problem, but the fact that I waited for 7 hours and, although you knew the whole time it wasn't coming, I didn't even get a phone call or email. 

I need someone to resolve this for me today or I will file a complaint with the Better Business Bureau. 

[Allison-BBY Social Media Specialist]

Hello, Lordnardo20, and welcome to our online community!

Thank you for posting on our forum for support, although I hate to hear your delivery never happened. I'm sorry to hear about the damage to your home following the hurricane, and I can imagine the inconveniences you've faced being left without a washer and dryer. I'm sure you were looking forward to your new appliances, and I understand your disappointment and frustration after not receiving a call about your delivery not happening as expected. I'd like the chance to follow up on this now and provide any support I can.

I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,