Delivery & Installation

[Jrod08]

Initially ordered items back in July 2021 for my house under construction with a estimated completion time of Nov/Dec. All is great when I learn all items will arrive no later than Nov 2... So I schedule delivery out to Nov 16th... Even more time, should be easy right?? Wrong... After finding out stove is backordered with absolutely no information since ordered was placed i log into my account today on the 14th to find out that my confirmed date of the 16th was indeed no longer scheduled... After 3+ hours playing phone tag and getting hung up on and unable to get assistance I have turned to the forums for a final plea of help. They did reschedule for the 24th however I am afraid that the stock may turn up to be out for something else and I can't simply delay closing any further. Any help or tips would be appreciated!

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Jrod08,

Welcome to our forums, albeit under such unfortunate circumstances.  Upgrading your home’s appliances should be a fun and exciting experience, so it’s disappointing to hear after waiting all this time, there appears to be a delay with your stove.

Using the information you’ve provided upon joining our Support Forums, I see you also contacted us through Facebook, and my colleague Alex has replied to your post.  Our team moderates Facebook, Twitter, and our Support Forums, so in the interest of keeping all communication in one place, I recommend continuing to work with us there, so we might explore what options are available.

Regards,