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New Member
Posts: 6
Registered: ‎03-23-2021

Delivery/Installation

I purchased a Hydrow rowing machine and paid for delivery and installation.  It was scheduled for delivery and installation today, March 23 and early this morning, I received a call telling me that they could not deliver it because it would not fit in the vehicles Best Buy uses.  In other words, Best Buy sold me a piece of equipment and charged me to deliver it and install it when it didn't have a vehicle capable of carrying it.   I changed my schedule to be here to accept delivery today as scheduled.  How does Best Buy sell equipment it can't deliver?  How does Best Buy sell delivery services when, at the time of sale, it obviously lacked the means to get the equipment to the purchaser at the promised time?  Unbelievable!!!

Posts: 5,800
Topics: 196
Kudos: 537
Solutions: 284
Registered: ‎08-21-2017

Re: Delivery/Installation

Good afternoon, VanessaJBrown,

 

Thank you for taking the time to visit our community forums and writing to us regarding this order. I know it's not easy to set time aside to wait for a delivery appointment so I can understand your frustration to hear that this rowing machine would not be delivered today. It's very strange to hear that there wasn't a vehicle available to complete this and I'd like to take a closer look to see how I can best assist you moving forward.

 

I'd like to start out by reviewing your order and will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-23-2021

Re: Delivery/Installation

I couldn't agree more - it is VERY strange.  I sent all of the information you requested to you.  Thanks for looking into this.  

Posts: 5,800
Topics: 196
Kudos: 537
Solutions: 284
Registered: ‎08-21-2017

Re: Delivery/Installation

Hi there, VanessaJBrown,

 

Thank you for taking the time to follow up with me. After doing some searching, I've been unable to locate any private messages that may have been sent to me.

 

Would it be possible to send this information again. You can send me a private message by clicking on the button at the bottom of this post across from my name.

 

I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-23-2021

Re: Delivery/Installation

I see no button to send a private message anymore, only a post button.
Posts: 5,800
Topics: 196
Kudos: 537
Solutions: 284
Registered: ‎08-21-2017

Re: Delivery/Installation

Hello, VanessaJBrown,

 

Some mobile browsers may not properly display this button. I would recommend visiting our forums using desktop mode or using a desktop computer to send this private message.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-23-2021

Re: Delivery/Installation

You're right.  My phone didn't have it, so I sent it on a different device.

Posts: 149
Topics: 1
Kudos: 7
Solutions: 5
Registered: ‎11-12-2018

Re: Delivery/Installation

[ Edited ]

Hi, Vanessa.

 

Thank you for contacting us about this, and making us aware.

 

I will be responding to your private message shortly.

 

Natalie|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-23-2021

Re: Delivery/Installation

I just received an e-mail asking if I received "the answer you needed."  As you can see by this string of posts and the private messages you sent promising to look into my problem and get back to me, I have received no answer at alll.  

Posts: 2,467
Topics: 102
Kudos: 223
Solutions: 116
Registered: ‎10-19-2017

Re: Delivery/Installation

Hey, VanessaJBrown!

 

My name is Kayla. Natalie is not available today, so she asked me to step in for her. Currently, we haven’t heard back from local delivery leaders. I have sent a follow-up to them, though, and plan to check in with you on Friday if I don’t have more for you before then.

 

To clarify regarding the email you received, was it an automated email or was it from an individual? Due to privacy concerns, please do not include any email addresses or last names in a public message. With that said, I would love to get those details from you via a private message.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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