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New Member
Posts: 1
Registered: ‎11-19-2022

Delivery/Install reschedule cycle nightmare

I just went through this with Sears, ordering a dishwasher on Nov 3rd and being rescheduled 5 times, 4 of those times without communication or notification, just me having to call once I sat around all day and no one showed up, so I cancelled my delivery and went with Best Buy because I've NEVER had an issue with Best Buy.

 

Now I'm going through the same dmn thing with Best Buy. I ordered a dishwasher on Nov 17th with a delivery and install date of November 26rth. It said it was all set. Then an hour later, I get texted another link to set up install. I figured okay, that make sense its right after Black Friday and I scheduled for Dec 1st. The screen said I was all set. Then I get another email this morning asking me to schedule delivery, I again selected Dec 1st because it was still open, it said I'm all set. Go back to the screen that shows me order and its again telling me to set a delivery date, Dec 1st is still open. The system is pretending to schedule but then not actually setting the appointment. 

 

I tried to contact customer service and I keep just getting transferred to different agents. So I tried online support, now I'm stuck in a cycle of "Waiting on an Agent" and "One moment" and not getting any help.

 

This is absolutely NUTS. I've been trying almost a month to get a dishwasher after my mother had a stroke. I'm the only one caring for her now that she's out of rehab and the amount of dishes I go through cooking 3 meals a day to keep with her new diet has my hands bleeding from washing dishes 3-4 times a day. I don't have the capability to get one myself or install it. No one to help me. This is why we have delivery and install services.

 

I don't understand why this is happening with both companies. I was trying to get this taken care of before the chaos of retail and the holidays but I keep getting pushed further and further out with Best Buy's online system not working.

Posts: 248
Topics: 7
Kudos: 47
Solutions: 15
Registered: ‎11-08-2021

Re: Delivery/Install reschedule cycle nightmare

Hello, ahvrily,

 

Welcome to our forums! Having to reschedule an install over and over is not great, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

Aaron G|Social Media Specialist | Best Buy® Corporate
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