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Posts: 1
Registered: ‎01-08-2019

Delivery Horror Story

We ordered our television on the 21st of November 2018 reschedule delivery for the following Monday and relaxed as we expected it to be delivered a couple days after that Monday the check to see why it was not delivered the account said nothing just that it is preparing so we reschedule the delivery again once again no delivery this time we decide to to use the online chat feature we spoke to three different attendants on three different all who love to say I'm sorry and apologize but who actually can't do anything other than reschedule delivery what time do you call another number so it is now 8th we have called three separate times spoken to different attendance on the phone none of whom can give us an proper explanation as to why the item cannot be delivered and why every time it is rescheduled it does not come can someone please help us

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Registered: ‎10-19-2017

Re: Delivery Horror Story

Hello and welcome to the Best Buy forum, DeuelDeLisle.


I appreciate you taking the time to reach out to us about your television order. I know I would be quite frustrated if my order needed to be rescheduled so many times.


While I cannot change what has gone before, I would be more than happy to take a closer look at this situation to see what I might be able to do to assist going forward. So I can start looking into this, can you send me some additional details? I’ll need your full name, phone number, email address, and order number. To keep your information secure, please send it in a private message. That option should be available in my signature below when you are signed into the forum. I look forward to hearing back from you.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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