08-25-2019 02:44 PM
08-25-2019 04:48 PM
2nd note: I have been on the phone all day long. Someone finally gave me an explanation, but now everybody is washing their hands from it! Apparently there is a special SKU code for intallation of a downdraft range. This code doesn't show up when placing an order. There are 2 codes: 1) normal install and 2) converting natural gas to propane.
I have been handed off, transferred, hung-up on, and have wasted my entire day with no resolution in sight. I am about 99.9% ready to cancel everything and have Best Buy pick the range up!
Best Buy has displayed no sense of urgency, no sense of customer care, and tried to blame ME for their error in setting up SKU codes! Give me a break!
08-27-2019 01:41 PM
Hi there, randygraybill.
We appreciate you bringing this scenario to our attention. A major appliance installation, such as a stove, should be of extreme priority. So, we apologize that your experience has been marred in this way.
We’ve recently established a dedicated support team that is equipped with all the tools necessary to assist you with this exact issue. We would encourage you to contact them at (800) 304-1259 where they are ready to help with this request. They are readily available from 8 a.m. to 11 p.m. CT, seven days a week.
09-02-2019 03:12 PM
After spending hours over the last 2 weeks with continued mistakes, errors, delivery date changes, wait times, hang-ups, disconnections, no shows, outright lies, customer service blaming ME for Best Buy errors, finger pointing, system errors excuses, and MORE...I HAVE LOST IT!
I had a glimmar of hope resolution was close when the Appliance Resolution Team created a special pick-up order for an incorrect range. I checked, double checked, triple checked, and even got a confirmation email last night of my pick-up today between 8 -noon. All looked good, finally.
Now the latest - I called again today after the delivery people were a no show. BEST BUY'S RESPONSE: THE PICK-UP/DELIVERY DEPARTMENT ISN'T OPEN TODAY BECAUSE IT'S A HOLIDAY! What????
DOES ANYONE FROM BEST BUY READ THIS? DOES ANYONE AT BEST BUY CARE?
09-02-2019 07:42 PM - last edited on 09-05-2019 11:55 AM by SeanM-BBY
In follow-up, here's the confirmation email I received 9/1/19 for today's 9/2/19 delivery. WHAT A JOKE! I verbablly confirmed this several times before getting this confirmation. My tenants stayed home on Labor Day to wait! And another Best Buy No show because of today's holiday. Doesn't anybody THINK at Best Buy? How does this happen? This is the final straw of many Best Buy straws that finally broke the camels back! I am very upset!
09-05-2019 12:00 PM
Welcome back, randygraybill,
I’m sorry to hear you’ve still been having trouble with your appliance delivery. As I see my colleague, Wesley, has mentioned, our Geek Squad Client Care team is best equipped to address the issues you’ve described. I recommend following up with them at (800) 304-1259, so they might continue to offer any assistance you might need.