09-05-2019 09:54 PM
I order a washer and dryer on 8/22. The delivery was scheduled for 8/28. On delivery day, I was told that the appliances were damaged & one had a broken door and that I would be called to reschedule delivery. After hearing nothing for days, I called and was told that the order was shown as stuck in transit and the warehouse would need to clear that so my order could proceed. I waited another day, heard nothing, so called again and was told the same thing. The warehouse was called and there was no answer for 45 minutes. Finally, after four days of calling and getting no response, I canceled my order so at least things can proceed. However, I was told it would take 3 to 5 days to refund my purchase. This means that after waiting one week for delivery, almost one week to finally be able to cancel the order, I will wait an additional week to finally be able to order again. I am beyond disappointed with Best Buy and have only been told sorry for the inconvenience. Customers deserve better.
09-09-2019 05:34 PM
Thanks for reaching out to us here on the Best Buy Forums. Welcome to this awesome community!
That appliance delivery experience, or lack thereof certainly doesn’t sound consistent with the service we aim to provide here at Best Buy. While I cannot make the funds become available to you any quicker after the cancellation, I would be happy to look into what options may be available at this time.
To do so, please send me a private message with your full name, email, phone number, and cancelled order number. Please be sure to click the blue box in my signature below to ensure the information stays private.