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New Member
Posts: 2
Registered: ‎05-09-2021

Delivery Delayed/Lost Day Of

We put in an order for a TV, Washer, Dryer, and Refrigerator with delivery and installation set for today.  We ordered on April 26th.

 

We received confirmation yesterday the delivery was good.

 

Today, as we are moving into our new house, we get a call saying the washer and dryer and refrigerator are not at the store (but the TV is).

 

We now have no way to wash our clothes or keep food in our new house, even though we planned this out in advance.

 

The delivery person told us to call the store to see where the appliances are, and no one knows, they've been in transit for 2 weeks somewhere.

 

The only thing we could do was reschedule delivery out about another 2 weeks.  So now we have to wait 2 weeks to get appliances we ordered so long ago.

 

Please can someone find out where the washer, dryer, and refrigerator are, because we cannot be trapped waiting another few weeks in order to find out on same day again there are still no appliances.  If they can come sooner, it will be a huge help for our family.

 

Thank you

Posts: 710
Topics: 40
Kudos: 70
Solutions: 28
Registered: ‎07-23-2018

Re: Delivery Delayed/Lost Day Of

Hi there, mich2021.

 

Thank you for taking the time to visit our online community, and I would like to congratulate you on the new home. Coordinating the delivery of your new appliances with your moving date makes sense. While it sounds like the television was available, I am sorry to learn the washer, dryer, and refrigerator were unaccounted for, especially if this appointment had already been confirmed. It stands to reason you would be seeking guidance and support. With a bit more information, I would be happy to investigate this for you.

 

When convenient, please send a Private Message. To access the order details, I will need to confirm your full name, email address, and telephone number. To get started, simply select the darker blue icon, which is located across from my signature.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-09-2021

Re: Delivery Delayed/Lost Day Of

I messaged you and you never messaged back.

 

And now I check and see my appointment was canceled.

 

Awesome Sarah!

Posts: 710
Topics: 40
Kudos: 70
Solutions: 28
Registered: ‎07-23-2018

Re: Delivery Delayed/Lost Day Of

Hello again, mich2021.

 

It is nice to hear from you, although I am sorry to hear your appointment was unexpectedly cancelled. This isn’t the update I was expecting, and I certainly want to offer any assistance I am able.  

 

After a manual review, there is not a record of a Private Message from your account. If you would not mind making another attempt to send me the necessary information, I would be permitted access to the order details. For verification purposes, please include your full name, email address, and telephone number.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!