08-07-2020 01:28 PM
I have been trying to get an issue resolved since 7/22/2020.
We ordered a refrigerator from the St. John's Best Buy in Jacksonville, FL. We also scheduled a delivery date for the new refrigerator and pickup of our old item.
The delivery from start to finish was a disaster. It was a third party delivery company. We were told by Best Buy that we would receive a 30 minute notice prior to delivery to allow us time to put our pets up and be ready for delivery. We received a 3 minute (no not a typo) notice. The men walked in, tracked trash and mud through our house and stated "you're going to have to clean up after us when we leave". When they removed the old appliance, they damaged our door frame (the door and frame were replaced 4 months prior to this dellivery) and tried to deny and damage. They found the piece of weatherstripping next to the appliance they just removed. They then got some glue and glued the torn weather stripping back to the door frame stating "good as new". Not even close, that also doesn't take into account the additional tears in the weatherstripping nor the chips in the door frame. We contacted "My Movers" and they told us they would have the damage repaired. The company who installed the door provided us with an estimate to repair the frame and weatherstripping to "as new condition" we have a warranty on our doors sloppy repairs and or substandard materials would void our warranty. "My Movers" stated the estimate was too much and they were not going to pay and they would send someone for a second estimate. We haven't heard from them since.
We also contacted customer service and opened a case with Best Buy.
We received an email with a case number and the phone number to your insurance company Sedgwick.
We have tried to call Sedgwick on multiple occasions and have been given phone numbers that go to voicemail or the customer service number that we called in on by Sedgwick. We have left voicemails and have not received any responses.
What do we have to do in order to have the damage to our home repaired?
We are beyond frustrated at this time.
08-11-2020 04:41 PM
Hello, Janet, and welcome!
Thank you for reaching out regarding your refrigerator delivery. It is always the goal that services are completed in a timely and professional manner. I'm sorry that your experience went so poorly, from the lack of notice to the dirt and damage left in your home, is not at all what we hope for our customers.
While it is always best to avoid damage at all, things happen, and so we do have a damage claim process to follow in such situations. It sounds like you've been in touch with both the third party company and our insurance company, Sedgwick Claims Management Services, Inc. Checking the status of your claim should be a simple process, so I would be happy to see how I can assist with this.
Please feel welcome to follow up with me via private message using the link in my signature below. In the message, please include your name, phone number, email address, and claim number.