Delivery & Installation

[Rob34]

Hello:

We recently purchased a dishwasher from Best Buy and the delivery and installation could not have went worse.  It resulted in severely scratched and damaged hardwood floors and a drain hose leak from improper installation within the first couple of uses of the dishwasher that resulted in water damage to floors and ceiling damage downstairs.

It has been very frustrating to say the least, as every time I call Best Buy, I am put on hold for hours, disconnected or passed on to someone else.  I have a Sedgwick claim number but nobody from Sedgwick has called me back and their voicemail is full today and I couldn't even leave a message.

I am looking for any assistance as I need to remedy this situation ASAP and can't further delay this issue.

Thanks for your anticipated cooperation and assistance in resolving.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Rob34,

Welcome to our community forums. I know if I were in your shoes I would want to get this damage repaired as quickly as possible. I would be happy to see what I can do to assist you.

I would be glad to follow up with our partner, Sedgwick, on the status of this claim. I will need a bit more information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Claim number

Have you been able to get in contact with Sedgwick prior to making this post? You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

[Rob34]

Andrew-BBY:

I sent you a private message with my information several days ago but have not heard from you, nor have I heard from anybody at Best Buy, Sedgwick or the 3rd party installer (despite sending several emails). Very frustrated as I would have expected at least SOME communication toward resolving.