07-19-2022 04:17 PM
Just want others on here who seem to have similar issues to know they're not alone.
Ordered fridge, dw, and range in April. Couldn't schedule delivery until June due to backorders, which we anticipated. We were charged MONTHS ago for these items.
June arrived and we received a text about a week before delivery date that our fridge was still backordered and couldn't be delivered and would be rescheduled later. Not ideal, but fine. Our primary residence is NOT at the delivery address, so this is a hassle because it means traveling to get there for delivery dates. But, this is a tale of dropped phone calls, HOURS on the phone, outright lies, and total incompetence. I have the texts, the screen shots, and the phone records to support all of this.
Monday June 13 delivery date arrived
Thursday June 16 delivery date #2 -Range Delivery expected
Monday July 18th - Fridge and range delivery day #3
Takeaway here is to take your delivery date with a huge grain of salt. Their customer service employees will lie to you easily and repeatedly. BB seems completely unaware of what is on their truck, what is in their warehouse, and what's been backordered. They have no idea whether you paid to have items hauled away or whether you paid for installation. It's incompetence to a degree I have never experienced.
At this point, we are just relieved to finally have taken possession of the appliances that we paid for so long ago! Would we have them if we hadn't INSISTED on it yesterday? Doubtful. After literally hours on the phone and EXTREME inconvenience, will we ever purchase anything from BB again? Take a wild guess.
07-19-2022 04:48 PM
Hello, Welcome to our community forums. I appreciate you reaching out and letting us know about your experience with this order. Having gone without major appliances in the past, I know that it can make every day more difficult than needed. I regret that this was the type of experience that you had, as . we take great pride in our customer service here at Best Buy, so this is certainly not what we like to hear . I would like to look into this for you. Please send a private message, include your full name, email address and phone number.
08-01-2022 02:40 PM
UPDATE: Received a private message last Thursday that BB would look into sending someone to retrieve our packaging. At that point, we were 11 days post-delivery. Friday, we get a random call from someone saying that they are at our place to pick up our packging. We received no email, no phone call prior to that, no text message. And we were not even in town. So, the one time they DO actually show up, they don't tell us they are coming, and we are not there. Beyond that, we had already paid to have someone haul away all of our packaging a week earlier.
Meanwhile, we did indeed receive a GC for 10% of our purchase after the FIRST failed delivery. Nothing beyond that. We were promised by two different phone agents when they gave us our case numbers, that we would receive further compensation. The Social Media Specialist on here just confirmed that there will be no further compensation for the hours of work lost, the additional travel, the time and effort required for us to unpack and move the appliances ourselves, or the expense of having our packaging hauled away.
Stay away from BB.