09-05-2019 05:05 PM
I am extremely frustrated at the status of shipment for my order. The order was placed on 8/25/19 with delivery scheduled for 8/28/19. I get it when a delivery needs to be moved and did not complain when the delivery was rescheduled for 9/05/19. However, I do not get it when an email is received on 9/04/19 saying that our delivery date has been moved to 9/14/19. People need time to schedule off of work (or to NOT be off) and one day notice is absolutely not acceptable. After speaking with several friends and family, we found out that the exact same thing happened to THREE other groups. My parents said their delivery of a washer and dryer (what we ordered) was rescheduled FIVE times. This is not acceptable. If you are wrong the first time, get on the phone with your vendor and figure out what happened. Extremely disappointed with the lack of customer service and communication.
09-09-2019 02:23 PM
Welcome to the forum and thank you for reaching out to us regarding your order! It's great to hear that you entrusted us with this purchase and delivery, though it sounds like things may have gone awry as we've had to reschedule this on a couple of occasions. We do our best to ensure service appointments are met as we understand and value our customers' time, and know it's not always easy to rearrange one's schedule to be available for such appointments. I would be delighted to take a closer look at this, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.