07-04-2021 10:35 PM
We just checked our order details tonight since we HAD a scheduled appointment for the delivery of our Tuscan stainless steel range tomorrow between 7 AM and 1 PM. However, after getting online, we found that the order details are now showing that we need to schedule an appointment?? When we literally just got a reminder email yesterday about the appointment... I understand things happen, and I tend to be pretty lenient when mishaps come up... but I'm panicking quite a bit right now -- We ordered this stove because ours broke -- we haven't been able to cook anything... we NEED our new stove and we were expecting to be able to cook a full meal tomorrow! We need a resolution, please!!
07-05-2021 02:27 PM
Thank you for taking the time to connect with us. A new range is something to be excited about, and we sincerely appreciate you choosing Best Buy for this important investment. I’m sure you were looking forward to preparing your first meal with the new appliance, which is why I am sorry to learn you were notified the appointment needed to be rescheduled. If you had received prior confirmations, it stands to reason you would be seeking guidance and support. I would be happy to investigate this for you.
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