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Posts: 1
Registered: ‎06-13-2021

Delivered to the wrong house

They send me an email confirmation that it was delivered and a picture of where they left the package but that door wasn't ours and I can't find a number to call to ask for help.
if anyone from best buy reads this please reply
Posts: 4,852
Topics: 52
Kudos: 343
Solutions: 295
Registered: ‎11-29-2016

Re: Delivered to the wrong house

Good morning, Mberonia,


Welcome to our forums, and thank you for reaching out with this issue.  Our phone support teams can be reached at 1-888-BESTBUY or 1-888-237-8289, however, if you’re still in need of assistance, I’ll be happy to take a closer look into this order, and offer any additional assistance I can. 


For me to do so, I’ll ask that you send me a private message using the blue “Private Message” button in my signature with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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