08-23-2018 07:02 PM
08-29-2018 11:29 AM
Welcome to our community. Like you, I want to be certain that my new products are indeed new and shipped in a factory sealed box for security. I'm unhappy to hear there was some ambiguity on this for you since the box was opened and I regret any inconvenience you've endured.
Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Should you elect to return the TV, instructions should have been included with your shipment, or you can find more information at the link above.
I hope this helps. If you have questions or concerns, please be sure to let me know. Thank you for writing to us.