Delivery & Installation

[vijitkhanna]

So I was waiting for my laundry combo to be delivered today and got a text at 2:40 pm saying that my agent will be there in 5mins. 5 mins turned into 50 and no sign of any body to deliver the stuff or even give a courteous call to tell me that they won't be here today. The only reason I bought from best buy with a compromise of the choice of colors was the availablity of product and promised delivery on a specific date. It seems the website, logistics are sourced from different systems with no appreciation for customers or the business they provide.  This is when I am an elite member. 

Last time it happened I attributed to covid and quietly waited an extra 5 weeks (after an initial wait of 3 weeks) for a TV to be delivered which I could have picked up from Costco or Sams on the same day. But maybe I was being too generous or too stupid to assume such. TLDR - Can I get it delivered this week? I got kids and not being without a working laundry set is unacceptable.

[Allan-BBY Senior Social Media Specialist]

Hey, vijitkhanna,

Given you have children, I can certainly understand you being concerned that we did not show up today to delivery your laundry combo. I honestly appreciate you taking the time to connect with us here on our forum. I would love to look into this for your. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

Thanks,