Delivery & Installation

[Tchavarria246]

We had the exact same issue! We bought a washer and dryer from the store on December 5th because they told us they would be able to get them to us within a couple weeks. They told us we would get our products on December 24th but no one called or showed up after we called them all day since they kept missing their timed delivery. Then they had to reschedule but kept telling us that we would have to wait until January 8th after we have waited weeks! We told them we could NOT wait until the 8th so they scheduled us for the 31st and still didn’t show or call! We then asked them where our products were and they actually told us they didn’t know! How do you not know where my products are after paying $1400?? We then asked for a refund and they were more than happy to give us a refund without even trying to find a resolution! We originally asked for a refund when they didn’t show on the 24th but was told it would take 30 days to get it back so that’s why we didn’t! I would recommend anyone to RUN from this company and go with anyone else!

[cannongeorge]

I'm still waiting for my oven which I purchased on July 5, 2021.  (Totday is Jan 7, 2022)

[Tchavarria246]

OMG!! How have you not cancelled and went somewhere else?!? We seen how much of a horrible company they were by how they were acting each time THEY were late. They would make it seem like it was our fault each time they didn’t show up and would pretty much punish us by making us wait even longer instead of doing everything they could to get it to us quicker. I’m sorry you have been waiting so long because that definitely is not how you treat your customers!

[Laurie1636]

Well, now im in this mix too. Purchased a washr/dryer tower frmt the outlet. Got it home. Hooked it up. Water started pouring all over the floor. They offerd to exchange it or retrun it. We optd to exchange it. The replacement was supposed to arrive yesterday. Jan 11th. No show. Now im waiting on hold trying to figure out where it is and when it will arrive. Absolutly ridiculous. I will never purchase from them again.

[April-BBY Social Media Specialist]

Hey, Laurie1636,

Welcome and thanks for joining the Community Forums! As someone who has had to recently replace a washer and dryer, I understand how important it is to have that replacement in place and working in a timely fashion. I would be glad to take a look at your order for you.

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.

Sincerely,

[Laurie1636]

For the love of god, could someone just tell me when I can expect my washer/dryer to arrive?

[April-BBY Social Media Specialist]

Hey, Laurie1636.

I would be more than happy to help you with your appliance order. Please send me a private message with your information (name, phone number, and email) so I can pull up your order for you. 

Sincerely,

[lifepurpose]

Good afternoon,

I ordered Frigidaire electric Air Fry Range from the Black Friday Sale on 11/18/21. It was first scheduled to be delivered on 12/31/21. It did not come. I called on 1/2/022 and was told to the range will be re-delivered on 1/12/2022, today. I also ordered Haul Away service. The Haul Away service came at 9am. Then the system cancelled my 1/12/2022 range delivery date. I have to choose 1/18/2022 to be the third attempt delievery date. Now, I have no range to cook for whole week with five ppl in the house. I called the customer service, they couldn't get my old range back. They would not offer any compensation. They said the system said the range will be delivered on 1/18/2022, but no guarantee. They did everything they could. I asked to talk to the manager. He did not even have the courage to talk to me. He asked Diana the representative to tell me he only had the same information as Diana. Nothing else they could do. 

I really don't understand such a big company. They have such terrible services. I called the 2nd time, a nicer girl helped me with $100 gift compensation. Ok, wish me good luck. 

Best Buy, you can do better to make sure your customer get their purchased items on time. If not the first delivery, it has to be on time for the 2nd deliver. Don't ask them to cancel the Black Friday order just because they broke your promise. 

[Laurie1636]

Wow, thats nice. Atleast you recieved a $100 compensation. I keep getting  bunch of empty apologies. Nothing but the runaround. I am as surprised as you that this is how poor their service is.

That is really a shame to not be able to cook for your family. Good luck.

[lifepurpose]

Thank you! Let's see if I get my range on next Tuesday, 1/18/22. I will keep everyone posted.