01-12-2022 07:57 PM
Hi, I also have an extremely terrible and frustrating experience with Best Buy appliance order. I purchased a gas range on Black Friday and it was supposed to be delivered, installed and old one hauled away on 12/15/21. It came damaged, so they never installed it. However, they next appointment for installation was 1/12/22... almost a month after the original date! I talked to many representatives to get an early date, but noone was able to help me after probably 100 hours on the phone. Alas, they delivered the new range but NO ONE showed up for the gas installation. The company never contacted me to notify me of delays nor that they will not show up. I had to call Best Buy again and tell them that noone showed up, and the next installation appointment is on 1/28/22, 16 days later! This is ABSOLUTELY RIDICULOUS and UNACCEPTABLE for a company as large as Best Buy. I am also paying for the total tech membership. Why am I paying for this membership if I do not have ANY customer service that can help me at all????
Please someone help expedite my installation.
01-13-2022 08:58 AM
I am still completly frustrated and not satisfied wiht hetesponse from Best Buy. This forum and message board feels like being sent to the cry room in the back of church.
01-13-2022 03:33 PM
01-13-2022 06:19 PM
Thank you again for being a part of the Community Forums.
01-15-2022 10:40 AM
I Purchased Thermador range on 02/07/2021, many postpone, now push to Sept, 2022. what's going on?
I post couple of message here, no boday tried to give me an real explanation or solve my problem.
I could understand that it needs more than one and half year to build a range, Best Buy, please take care your customer,
and help to address this case.
01-16-2022 05:53 PM
01-17-2022 10:31 AM
I must add my voice to what seems a common experience. Our microwave died on December 28 and we ordered a replacement at our local Best Buy. We SPECIFICALLY asked for one that was in stock, the sales rep went through the display models checking each one, and were SPECIFICALLY assured this Samsung model was in stock and could be installed a few days later.
Like others on the thread, I found the resulting contact style utterly appalling. We get a phone call the day before from the 3rd party installer confirming the appointment. We get email (no phone call) from Best Buy simply telling us we need to make an appointment - but we already have one! The installation window comes and goes, we call the installer and they tell us that you couldn't deliver the appliance to their local warehouse. We contact Best Buy and get another installation date, then repeat the experience the day before that appointment - because by now we know what "you need to make an appointment" means - and get another date.
Now, for the third time, tomorrow's installation was canceled via a text telling us we need to make an appointment, ONE HOUR after the appointment was confirmed by a phone call. Again you couldn't get one to the warehouse. We are furious and have canceled the order. We'll buy one from a local store that can keep its promises.
We understand supply issues are not fully under your control, but your handling of them is defective, to say the least.
1. DON'T LIE TO US IN THE STORE.
2. Don't send us email and text messages saying we need to make an appointment, because we DID make an appointment. Tell your programmers to word the messages to make it clear that there is a problem.
3. Tell your third party installer that the appliance was unavailable as soon as you know. I called them myself; if I hadn't, they would have arrived at the warehouse at 4am for the THIRD time, and ended up with an idle crew for the morning.
4. You will have had our money for weeks by the time our refund is posted. I think more compensation than a simple refund is called for.
Best Buy has lost another customer for good.
02-20-2022 12:17 AM
02-20-2022 09:32 AM
Thanks for joining our community here on the Best Buy Forums. As the person who does the laundry for my household, I can understand the importance of having your washer and dryer delivered ASAP. I am happy to look into this situation further to see how I may be able to help!
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.
02-26-2022 12:32 PM
Wow, we have exact same issue. We ordered the Thermador combo oven in September 2021 then scheduled for the delivery on March 5th in November 2021. Just checked the order status today and I don't see March 5th delviery anymore and we never got any notifcations from Best Buy. We contacted the salesperson and he said it is due to worldwide supply chain issue. Fine but Best Buy had 4 months (Nov. to Feb) to secure the oven and deliver it on March 5th. I don't understand how they screwed up their inventory control!!!