01-07-2022 05:04 PM
01-07-2022 11:41 PM
01-12-2022 11:39 AM
Well, now im in this mix too. Purchased a washr/dryer tower frmt the outlet. Got it home. Hooked it up. Water started pouring all over the floor. They offerd to exchange it or retrun it. We optd to exchange it. The replacement was supposed to arrive yesterday. Jan 11th. No show. Now im waiting on hold trying to figure out where it is and when it will arrive. Absolutly ridiculous. I will never purchase from them again.
01-12-2022 12:01 PM
Welcome and thanks for joining the Community Forums! As someone who has had to recently replace a washer and dryer, I understand how important it is to have that replacement in place and working in a timely fashion. I would be glad to take a look at your order for you.
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.
01-12-2022 12:40 PM
I would be more than happy to help you with your appliance order. Please send me a private message with your information (name, phone number, and email) so I can pull up your order for you.
01-12-2022 01:03 PM
I ordered Frigidaire electric Air Fry Range from the Black Friday Sale on 11/18/21. It was first scheduled to be delivered on 12/31/21. It did not come. I called on 1/2/022 and was told to the range will be re-delivered on 1/12/2022, today. I also ordered Haul Away service. The Haul Away service came at 9am. Then the system cancelled my 1/12/2022 range delivery date. I have to choose 1/18/2022 to be the third attempt delievery date. Now, I have no range to cook for whole week with five ppl in the house. I called the customer service, they couldn't get my old range back. They would not offer any compensation. They said the system said the range will be delivered on 1/18/2022, but no guarantee. They did everything they could. I asked to talk to the manager. He did not even have the courage to talk to me. He asked Diana the representative to tell me he only had the same information as Diana. Nothing else they could do.
I really don't understand such a big company. They have such terrible services. I called the 2nd time, a nicer girl helped me with $100 gift compensation. Ok, wish me good luck.
Best Buy, you can do better to make sure your customer get their purchased items on time. If not the first delivery, it has to be on time for the 2nd deliver. Don't ask them to cancel the Black Friday order just because they broke your promise.
01-12-2022 01:25 PM
Wow, thats nice. Atleast you recieved a $100 compensation. I keep getting bunch of empty apologies. Nothing but the runaround. I am as surprised as you that this is how poor their service is.
That is really a shame to not be able to cook for your family. Good luck.