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Posts: 1
Registered: ‎07-10-2020

Defective Fridge Delivered, Promised Contact and Exchange by Delivery Men, No Reply from Best Buy



I had a fridge delivered to my home this week, and it arrived with 2 dents: one dent on the side, and one very large dent on the bottom of the door. The delivery men took photos of the damage and noted it on the delivery forms. They told us that someone from Best Buy would call us in the next 20 minutes to offer either an exchange or a discount. In the case of an exchange, they told us, we would keep the current fridge until a new one was delivered and installed, at which time the people who delivered the new one would also take the old one. 


However, no one ever called us. We were never contacted by Best Buy. We contacted our local store (Round Rock, TX), but they said that they were unable to help. We contacted Best Buy through chat, but were repeatedly disconnected mid conversation. This was not an issue on our end--our internet was perfectly fine throughout the process. We also have tried to contact Best Buy via phone but the wait times have been well over an hour, and we have yet to reach anyone. 


Please contact us as soon as possible to resolve this issue. We would like to exchange the refrigerator--the damage is too extensive to warrant a mere discount. We are very frustrated with Best Buy from this experience.


Thank you,


Posts: 1,810
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Registered: ‎11-23-2018

Re: Defective Fridge Delivered, Promised Contact and Exchange by Delivery Men, No Reply from Best...

Hello, rduffy11, and welcome to our online community!


Thanks for reaching out to us through the forum for support. Purchasing an appliance is a big deal, and I'm sure you were looking forward to getting your new refrigerator. It saddens me to hear that it arrived damaged and you are still searching for assistance with the order.


I'm happy to do what I can to help. To start, please send me a private message including your full name, email, phone number,  and any other updates to this situation. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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