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New Member
Posts: 2
Registered: ‎09-01-2021

Dealing with the worst customer service experience I've ever had

I'm so worn down from the HOURS AND HOURS and CALLS AND CALLS and TRANSFERS AND TRANSFERS and DISCONNECTIONS AND DISCONNECTIONS and LIES AND LIES trying to sort out A DELIVERY DAY CHANGE after 6 MONTHS OF DELAYS, that I can't even type it all out here.  Can someone here actually help me?

Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Dealing with the worst customer service experience I've ever had

Hello, morgalex, and welcome to our online community!

 

Thanks for reaching out on our forum for support with a delivery issue. I hate to hear about the trouble you've had getting assistance with this, and I'm glad you've turned to our forum for help. I'm happy to do what I can to resolve your appointment concerns.

 

To start, please send me a private message including your full name, email, phone number, and order number. I should be able to review your previous cases in our system. Also, include any recent details that should be noted about what's going on. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-01-2021

Re: Dealing with the worst customer service experience I've ever had

For anyone viewing my original post, the system laughably keeps asking me whether my issue was resolved.  Well, NO, all I got was a bunch more back and forth from Allison that amounted to false hope.  They assured me they would see this through and it was being reviewed by leadership.  Instead, they just stopped responding and my appliances arrived WITHOUT being installed and my old ones were NOT hauled away.  On top of that, one arrived damaged right out of the box.

 

Of course more calls and waiting and disconnects and transfers, amounting to nothing but anger and wasted time.

 

I will never do business with Best Buy again and strongly reccomend nobody else does either.