11-16-2021 12:51 PM
Recently had a dishwasher delivered and installed to replace existing dishwasher (same brand - KitchenAid). I disconectted exsiting dishwasher and removed adjacent cabinet doors and empty cabinets to make it easy for installer.
Near end of new installtion I notice the new dishwasher is off-level and tell installer - who says he will fix it.
Installer leaves (without me signing any paperwork on the job). I examine dishwasher and see it is not level on all three axis, middle rack won't stay out, kick-panel is protruding 1/2 inch beyond cabinets, right side is sticking out more then left, etc. I call BB GS customer service mutliple times to try to schedule a re-install. No dates available, was sopposed to get call-back (never happened). I spent at least 4 hours on the phone trying to get service.
I finally got tired of having kitchen being torn-aprt and reluctantly decide to re-install myself. I'm glad I did since electrical hookup was definitley up to code and could have caused an electrical shock and/or fire hazard. Drain-line was also improperly routed and connect which could cuase a leak. Dishwasher level was off in all three axis, side anti-tip barckets were not installed properly - which casued damage to my cabinets, and installer truck leaked oil and stained my driveway.
I have a detailed write-up and many photos to document the shoddy and dangerous install.
Best Buy is opening itself up to serious liability by using sub-standard sub-contractors.
I expect the install fee to be refunded, compensation for the damage caused by your installers, and compensation for my time to correct a potentially dangerous installtion.
11-17-2021 02:38 PM
Good afternoon, User2119919,
Thank you for taking the time to reach out to us here on our community forums and letting us know about your experience with this delivery and installation. We strive to make every sure that every installation is completed to your satisfaction. It's concerning to hear that you had such a difficult time getting support with this installation and I'd be glad to see what options I may have to assist you moving forward.
I'd like to begin by reviewing your order information and will need some more details to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.
12-01-2021 08:44 AM
It's now been weeks since I contacted Sedgwick for the property damage claim and also contacted this forum moderator to get action, but so far no call back or other contact for instructions on filing the claim. It seems that Best Buy expects that the majority of their unhappy customers will eventually give up due to frustation - that will NOT happen in this case.
To reinterate and be abosultely clear, not only was the installtion completely botched mechanically, the Best Buy installer damaged my cabinets, my driveway, and created a dangerous situation very likely to lead to flood, fire, or electrocution.
I have photo evidance of the dangerous install and damage. Note that I never signed off or approved the install.
12-01-2021 02:37 PM - edited 12-01-2021 02:39 PM
We’re glad to help in whatever manner possible, but it is important that we are able complete our verification process by obtaining you name, phone, email, and order number for us to look into your concerns. Please send that information by selecting the blue 'Private Message' button near my signature.
We look forward to communicating with you soon.