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Posts: 1
Registered: ‎09-24-2021

Damages During Delivery of Appliances

BestBuy delivered an electric range to my house on Sep 21. I have three concerns regarding this delivery:

1. They did not bring the electric cable that was necessary for the installation so I had to make a separate appointment; causing delay to the installation process;

2. They caused multiple scratches on my brand new tiled floor in the process of removing my old range. This could have been avoided with proper handling;

3. They yanked out the electric receptacles of my old range from the wall, resulting in the outlet being detached from the wall. Again, this could have been avoided with proper handling.


I wonder how BestBuy would rectify these issues. I can provide photos of the damaged floor upon request.

Posts: 6,667
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Registered: ‎08-21-2017

Re: Damages During Delivery of Appliances

Hi there, helloweiweihi,


Welcome to our community forums. I appreciate you taking the time to let us know about this delivery. Our goal is to make every delivery as smooth as possible. I'm disappointed to hear that this wasn't your experience. I know if I were in your shoes I'd certainly want to get this damage repaired as quickly as possible, I'd be glad to give you some information on how to get help with this.


We have a dedicated team standing by that is best suited to help with appliance orders. They can be reached at (800) 304-1259 between 8 a.m. and 9 p.m. CT, 7 days a week. Have you been able to get in touch with them since your delivery? If not, please let me know. I'd be glad to see what options I have here on my end.

AndrewB|Social Media Specialist | Best Buy® Corporate
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