01-23-2022
12:56 PM
- last edited on
01-23-2022
01:03 PM
by
Jenni-BBY
Horrible Experience and pain when we call the customer support. it goes to off shore number. The person otherside of the phone does not read notes of the case (I am note sure notes are saved against each case). They cannot connect call to next person. They cannot email the conversation and they do not give their names. Worst part is calls get disconnects in middle of conversation. they do not even call back if call is disconnect.
Here are my case numbers:
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
Still waiting for claim number
01-23-2022 01:15 PM
Hello, s_basani!
Thank you for joining our community here on the Best Buy Forums. As the person who does the laundry for my household, I can understand how important it is to have this situation resolved ASAP. I am happy to look into this further to see what is possible! To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to send a private message by clicking the blue button near my signature.
Best,
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |