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Posts: 1
Registered: ‎11-08-2020

Damaged shipment with no repair option - time sensitive being 8 days into 15 day return window

We purchased a LG bottom freezer refrigerator recently.  Unfortunately, at delivery the door of the refrigerator was damaged.  We would like the door replaced.  We are in no hurry for the repair.  We are being told, however, that our only option is to return the refrigerator due to the refrigerator being out of stock.

 

We are unhappy with this option, because, other than the damaged door, we are happy with the refrigerator.  This only other option similar to this refrigerator at Best Buy is smaller cubic feet, and is not an LG, and does not meet our needs.  As I said, we are willing to be patient obtaining the replacement part. 

 

Any help that can be given would be very much be appreciated.  

 

Thank you.

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Registered: ‎10-19-2017

Re: Damaged shipment with no repair option - time sensitive being 8 days into 15 day return window

Hello, tollin2000,

 

Thank you for bringing your concerns to our attention. I’ve always found that a fridge is the heart of a kitchen, so I certainly understand why you’re wanting to stick with the model you purchased originally. I would like to take a closer look at your order and situation to see what may be possible here.

 

To get started, please send over confirmation of your full name, phone number, email address, and order number (if available). Keep your details secure by using the blue “Private Message” button next to my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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